Shhipping & Return

STANDARD DELIVERY COSTS

Standard shipping is available to China, Hong Kong, Singapore, Malaysia, Thailand and Taiwan.
Standard shipping is a flat rate of $25 for all orders, 

excluding tax, and after discounts are applied.
Standard fulfillment & shipping takes 4-7 business days after the order is placed using EMS by Korea Post.

 

BASIC TERMS & CONDITIONS OF SHIPPING

  1. Orders placed before 13:00 PM GMT+9:00 Monday through Friday (excluding holidays) usually ship within 2-3 business days during non-sale periods. Please note that during times of exceptional volume during major sale periods your shipping time may be extended by several days. Rest assured we are trying to get your purchases to you as fast as possible.
  2. Order cancellation is only available if the order is unfulfilled. 

REFUNDS & REPLACEMENTS

If your order arrives damaged or defective, we can assist with a refund or replacement. We cannot exchange products or accept returns. Please be sure to reference your order number with all communications with our customer service team for faster processing.

  1. Only products purchased on medicube.us may be eligible for a refund or replacement.
  2. We cannot accept items purchased from another retailer for a refund or replacement.
  3. We cannot replace or refund partially used products or products with broken seals.
  4. If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.
  5. We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot accept to replace or issue a refund.
  6. For other inquiries please contact us at info@w2wcompany.com.