FAQs

About evermay & Subscription

The EVERMAY box contains a month's supply of sanitary napkins and 5 to 6 care products you need during a period. EVERMAY Box for this event includes the 4-size organic cotton sanitary napkins (6 medium, 10 large, 4 overnight, and 18 pantyliner) manufactured by a leading Korean company. It also contains feminine wipes to reduce odors during a period, scent sachets relaxation, pain relief herb heating patches, and a facial pack that brightens up the rough skin. Oh! Don't forget the surprise items we pick up for you every month.

When you subscribe to receive the EVERMAY box, we will send you a thank-you gift worth half the price of EVERMAY in the first box. We will also select different thank-you item from month to month. If you are satisfied with this first box, please leave your email address or wechat ID on our website so that we can send you a link for Grand Opening event in 2021. Once you subscribe on our official website which will release early next year, you can conveniently receive the second box full of curated items at home without placing an additional order.

The EVERMAY box contains a month's supply of sanitary napkins and 5 to 6 care products you need during a period. EVERMAY Box for this event includes the 4-size organic cotton sanitary napkins (6 medium, 10 large, 4 overnight, and 18 pantyliner) manufactured by a leading Korean company. It also contains feminine wipes to reduce odors during a period, scent sachets relaxation, pain relief herb heating patches, and a facial pack that brightens up the rough skin. Oh! Don't forget the surprise items we pick up for you every month.

That's a good question! The EVERMAY box does not contain only one brand so we can flexibly curate the right products that fit the trend of the time. Also, by minimizing the distribution funnels, we put everything at once at a more reasonable price than you would purchase individually on the web. We strive to select only the best quality products.

Shipping & Returns

During this event, we will ship to any country you want. If there is an area where delivery is not possible due to COVID-19, we will contact you directly.

Shipping cost varies by the destination country. When ordering, you can check the shipping cost by selecting the country and a shipping method (DHL, K-packet, Post sea express or EMS available depending on countries) in the address field. Shipping cost for some countries might be waived for those who select K-packet on Kmall24 until December 31st. Select K-packet to save the shipping cost!

Of course, you can. EVERMAY is the perfect gift to show how much you care for the people around you. You can give EVERMAY to a friend, or you can get a subscription for your loved ones. Fill the delivery address with your fiend’s address at the time of payment.

When goods are shipped internationally, they must go through customs clearance. Delivery to your door may be delayed depending on customs conditions. After customs clearance, the goods will be delivered to your door by a courier. Please double-check the laws and regulations related to customs in your country before ordering. In particular, in some countries, the customs officer may check your personal information before customs clearance and impose a customs duty.

Orders

Of course! The EVERRMAY box is available for purchase at any time without having to subscribe to the monthly delivery service.

Whoops! We strive to deliver only the best products. However, if there is any problem with the received product (damage, shortage, defect), please take a picture immediately and send it to our e-mail address (info@w2wcompany.com). One of our representatives will contact you after review. If the problem is attributable to us, we will refund you within 24 hours.

Use this text to answer questions in as much detail as possible for your customers.

Payment & Custom Duty

Please note that Payment is currently made in USD only even the price in your country's currency is also displayed on product & checkout page when paying for the order.

Countries have different Custom rates (customs duty). Usually, the amount of the EVERMAY box is not subject to customs duty. Still, your country's customs office may charge a customs duty. Customs duty is payable by you. Your government imposes customs duty beyond EVERMAY's control.